Frequently Asked Questions

Are your products handmade?

Yes. Every HOCD piece is handcrafted with care and attention to detail. Due to the handmade nature of our products, slight variations may occur, making each item unique.

Do you make products to order?

Many of our products are made to order. Production times vary depending on the item and current order volume.d.

How long will it take to receive my order?

Ready-made items are typically shipped within 2–5 business days. Made-to-order items may require additional production time. Estimated processing times are provided on product pages.

Do you ship internationally?

Currently, we ship within Canada and selected international destinations. Shipping options and rates are displayed at checkout.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and the size of your order.

Can I request a custom order?

Yes. We love creating custom pieces.

Whether you're looking for a specific colour combination, size, style, or a personalized gift, we welcome custom requests whenever possible. Contact us with your ideas, and we'll work with you to create something unique.

Please note that custom orders may require additional production time, and pricing may vary depending on the design and materials used.

How do I care for my crochet items?

To keep your handmade items looking their best, we recommend gentle spot cleaning or hand washing when necessary. Allow items to air dry completely and avoid excessive heat.

What is your return policy?

Due to the handmade and often made-to-order nature of our products, all sales are final. If your item arrives damaged or there is a problem with your order, please contact us within 7 days of delivery, and we will work with you to resolve the issue.

How can I contact you?

You can reach us through our Contact page or by email. We aim to respond to all inquiries within 1–2 business days.